Refund and Return Policy
Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If Item is returned after 20 days there is a 25% restocking Fee and shipping is paid by the customer.
If item is returned after 30 days there is a 35% restocking Fee and shipping is paid bye the customer.
Several types of goods are exempt from being returned: Workroom Valet, Workroom Canvas Table Grid, DIY Cornice Kits, Reliable Corp Products such as Irons, Sewing Machines, and Grommet Presses.
Additional non-returnable items:
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Ship return to:
Home Sewing Depot
17812 N 63rd Ave, Glendale, AZ 85308
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 20 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at LisaMooreHSD1@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or discounted items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at LisaMooreHSD1@gmail.com and send your item to: 17812 N 63rd Ave. Glendale, AZ 85308
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 17812 N 63rd Ave. Glendale, AZ 85308
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Refunds will consist of the merchandise price only. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.